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天氣信息

跨境服務承若

發表時間:2020-09-18 09:17作者:瑞萊泰(天津)生物醫藥科技有限公司

服務承諾 ServicePledge

發布時間:2019-08-10

修改生效時間:202071

Effective date of modification: Jan   7, 2020

東瓜購物商家承諾其銷售的所有商品是海外正品保障,海外直供,當地退貨,為您創造一個便捷的跨境購物體驗,足不出戶輕松掃遍全球時尚精品,讓您省心更放心!

Donggua Shopping merchants pledge that all goods sold by them are“overseas genuine guaranteed goods, directly supplied from overseas, localreturn”, creating a more efficient cross-border shopping experience for you,and allowing you to easily purchase international merchandise without leavingyour home, and giving you a convenient and a worry-free experience!

正品保障

東瓜購物商家承諾所售商品均為海外原裝正品,并承諾提供"正品保障"服務。

Genuine GoodsGuarantee

Donggua Shopping merchants pledge that all their goods are originaland geniune overseas goods, and pledge to provide “Genuine Goods Guarantee”services.   

一、什么是"正品保障"服務?

在東瓜國際購物時,若經過合法認定買家已購得的商品為假貨或非原裝正品,買家有權在交易成功后90天內發起針對該商家的投訴,并申請"正品保障"賠付,賠付的金額以買家實際支付的商品價款的"退一賠九+買家支付的郵費"為限。

What are “Genuine Goods Guarantee” services?

When shopping at the   Donggua Shopping platform, where goodspurchased by Buyers are legally determined to be counterfeit goods ornon-original, non-genuine goods, the Buyer has the right to raise a complaintagainst the Merchant within ninety (90) days of the completed transaction, andapply for “Genuine Goods Guarantee” compensation. The compensation amount willbe limited to “refund one (1) and compensate nine (9) + delivery costsborne by the Buyer” calculated in accordance with the actual price of the goodspaid by the Buyer.

二、買家提出"正品保障"賠付申請的條件

Conditions for a Buyer to apply for the“Genuine Goods Guarantee”compensation

1.買家提出賠付申請所指向的商家是東瓜國際商家;

A Buyer identifies a Donggua International merchant when applying forcompensation;

2.買家提出"正品保障"賠付申請應當在交易成功后的九十天內提出;

A Buyer should apply for the “Genuine Goods Guarantee” compensation withinninety (90) days of the completed transaction; and

3.買家的賠付申請在形式上符合相關法律法規及東瓜國際規則的規定。

A Buyer’s compensation application complies with relevant laws andregulations and   Donggua Shopping International’s rules and provisions.

4. 買家可以提供合法及有效的相關假貨憑證(包括但不僅限于:品牌權利人出具的假貨鑒定憑證;相關司法、執法機構出具的假貨判定證明;)

A Buyer can provide legitimate and valid counterfeits examine certificates(including but not limited to: counterfeits examine certificate issued by rightowner; counterfeits judgment or ruling issued by relative judicial orenforcement authorities.

三、"正品保障"賠付申請流程

“Genuine Goods Guarantee” Compensation Application Procedure   

1.在滿足上述申請條件的前提下,買家可在"我的東瓜-已買到的寶貝"頁面通過"申請退款/申請售后"選擇"收到假貨"的退款原因,向東瓜國際發起"正品保障"賠付申請并提供相關有效憑證。

If a Buyer fulfills the above-mentioned application conditions, the Buyermay make an application to donggua International for a “Genuine GoodsGuarantee” compensating by visiting “My Donggua– Goods Already Purchased”webpage then selecting “Application for Refund/Application for After-Sale”,choosing “Received Counterfeit Goods” as a refund reason, specifying reasonsand providing related and valid certificates;

2.在收到買家"正品保障"賠付申請后,東瓜國際有權根據實際情況要求交易雙方提供必要證明進行確認及判定;

Upon receipt of a Buyer’s “Genuine Goods Guarantee” compensationapplication, Donggua International has the right to require the parties to thetransaction to provide necessary proof to make a determination according to theactual situation.

3.當東瓜國際根據相關規則判定買家"正品保障"賠付申請成立,東瓜國際將從商家的保證金中劃扣相應金額退還買家。

Where Donggua International, in accordance with relevant rules, determinesthat the Buyer’s application for “Genuine Goods Guarantee” compensation isvalid, Donggua International will deduct the corresponding amount from theMerchant’s security deposit as a refund to the Buyer.

海外直供 規則解讀

一、海外直供定義:

指東瓜國際商家銷售的海外商品均為優質海外采購商品,消費者下單后,商品從大陸以外的國家或地區通過國際物流方式發出或從符合國家法律規定的中國保稅區發出,且有物流公司提供的從商家發貨地到消費者目的地之間完整物流狀態信息。

Supplied Directly from Overseas

       It means thatoverseas commodities sold by Donggua Global merchants are all high-qualitygoods directly supplied from overseas. After consumers place orders,commodities are delivered from regions or countries other than Mainland China in the way of international logics or from tariff-free zones inChina, and logistics firms offer the complete logistic status information frommerchants’places of dispatch to consumer destinations. (As for goods sold toregions and countries other than Mainland China, no specific way of delivery isrequired compulsorily, but logistic information should be traceable.)

商家參加東瓜國際進口現貨溯源計劃,通過一般貿易清關完稅,其每件商品有溯源碼并可追溯到原產國、物流啟運國、進口口岸、報關/報檢單號、進口商等信息,確保海外原產或海外原包裝。消費者下單后,商家可從大陸地區通過國內物流方式發出。

Merchants participate in the imported stock traceability plan of DongguaGlobal. After the Customs are cleared via general trade, each commodity isprovided with a traceability code fortracing information such as country of origin, country of departure, importport, customs declaration/inspection form number, and importer so as toguarantee overseas original production or overseas original package. Afterconsumers make orders, merchants can dispatch such goods from Mainland China inthe way of domestic logistics.

二、服務保障

1、商家承諾提供海外直供服務但實際未履行的,需按以下標準向消費者進行賠償:

II. Service Guarantee

1. Any merchant that has promised toprovide the “Overseas Direct Supply” but failed to perform it properly mustcompensate the consumer as follows:

1)商家需向消費者退還商品的實際成交金額及其他與本次交易和糾紛相關的費用;

1) return the actual amount of transactionand all other costs incurred by the transaction and resulted dispute(s);

2)商家需向消費者支付商品實際成交金額的一倍作為賠償,并承擔商品購買和退貨的物流費用。

2) pay another compensation that is thesame amount of actual amount of transaction to the consumer, and undertake alllogistics costs for purchasing and returning the merchandise.

2、商家履行非海外直供賠償義務后,并不能免除東瓜國際根據《東瓜國際服務條款規則》中的相關規定對商家進行的相應處罰。

2. Fulfilling all obligations for the“Overseas Direct Supply” service will not exempt the merchant from the punishmentimposed by Donggua.hk on such merchant as per relevant provisions ServiceRegulations and Rules of Donggua.hk.

三、消費者投訴

III. Consumer complaints

1、商家未履行海外直供服務承諾的,消費者可通過東瓜國際客服熱線(電話022-88132268)進行投訴。

1. In case any merchant fails to performthe “Overseas Direct Supply” service commitment, consumers may file theircomplaints via Donggua service hotline 022-88132268.

2、消費者投訴商品非海外直供的,應向東瓜國際提供有效憑證,該憑證包括但不限于物流面單、物流流轉記錄等。

2. Consumers should present validcredentials to Donggua.hk when submitting complaints about fake “OverseasDirect Supply” commodities, including but not limited to logistics coversheets, logistics circulation records, etc.

當地退貨

海外商家均承諾為消費者提供當地退貨服務,消費者與商家協商一致后可以退貨到指定地點,即商品銷往中國大陸的商家需提供中國大陸的指定退貨地點;商品銷往香港的商家需提供香港的指定退貨地點;商品銷往臺灣的商家需提供臺灣的指定退貨地點。確保消費者的售后服務得到保障,享受全程無憂的購物體驗。

Local Returns

Overseas merchants undertake to provide customers with local returnaddresses. After a customer and a merchant reach an agreement, returns can bemade to a designated location, which means that a merchant selling commoditiesto Mainland China should offer a designated return address in Mainland China; amerchant selling commodities to Hong Kong should offer a designated return addressin Hong Kong; and a merchant selling commodities to Taiwan should offer adesignated return address in Taiwan, thus ensuring that the customer’safter-sale services are guaranteed, and that he / she may enjoy a worry-freeshopping experience.

如中英文版本間存在任何歧義的,以中文版為準。

IN CASE OF ANY INCONSISTENCY BETWEEN THE TWO LANGUAGE VERSIONS, THECHINESE VERSION SHALL PREVAIL.


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